Effective support is a vital aspect of many things that we simply take for granted. In some cases, such as the elegant and slender columns of the Millau Viaduct in France, this support is clear to see. The columns carry a busy roadway across a deep and picturesque valley, dramatically reducing journey times whilst adding a positive dimension to the landscape.

But even where support is less visible, it can be just as vital in keeping things running smoothly. Ongoing support is an important part of the LiquidShop service. At Sitemakers we see this as a key aspect in helping to make ecommerce a success for our clients. LiquidShop is an intuitive and easy-to-use ecommerce system, but it has many hundreds of features and offers great flexibility. No user can expect to learn the whole system in a short space of time, and so our commitment to providing ongoing training and support is vital to make sure our users get the most out of their LiquidShop ecommerce website.

New clients receive initial training in the use of the LiquidShop system. This takes place at our Somerset offices, where we have comfortable facilities. LiquidShop training is carried out by support staff, so that clients get to know the people who will be supporting them as they grow their ecommerce business. Support is available as required on an on-going basis. Our view is that users who are well versed in the LiquidShop system will make full use of the features and will therefore have a more successful ecommerce website. Our support staff are available via telephone and email during normal working hours, and a support ticket system operates outside of these times